Meritage Homes Corporation

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New Home Warranty Associate (Erie/Lafayette)

New Home Warranty Associate (Erie/Lafayette)

Job ID 
2017-4641
Location 
US-CO-Centennial

More information about this job

Overview

From the homes we build to the careers we offer, we’re about doing things that actually make a difference in your life and the way you live. Meritage Homes is a thriving company that believes in building beautiful, incredibly innovative and energy-efficient homes people adore.

 

We were the first national top 10 homebuilder to have every home we build be 100% ENERGY STAR® certified. And with more than 100,000 homes built, our focus, since day one, has been to build incredible new homes and communities in prime locations for fantastic prices. But more than anything, we build energy-efficient homes and communities for people who appreciate a home being built the way it can, and should, be built. And for the staff at Meritage Homes that make this all possible, we believe in having the same standards of quality and reward that make for an enjoyable career. 

 

When joining Meritage Homes, you and your career can benefit in a number of ways, including:

  • An entrepreneurial work environment that encourages creativity and innovative ideas from every level
  • A competitive drive to be the best
  • Pride in delivering a quality product that benefits people and the environment, superior service, and exceptional value
  • Top-notch benefits
  • The opportunity to further your career in a growing national organization
  • Team atmosphere where every individual is considered a vital asset

 

 

Responsibilities

We are seeking a Customer Care (Warranty) Associate for the Erie/Lafayette area of Denver.  In this role, you will:

  • Monitor all phases of construction in new home projects to include the start, finish and closing.
  • Assist with coordinating on-site construction activity for the scope of work and for all trades.
  • Supervise the warranty-service work of laborers and sub-contractors at several home sites within a community.
  • On warranty repairs, ensure all building codes, Register of Contractor Standards (ROC), and Meritage Home standards of quality are met. Resolve quality control issues as they arise.
  • Participate in the 10 step AVID-Customer Satisfaction process in assigned communities.
  • Assist as time permits with the inspection process. Conduct walk-through inspections and other scheduled inspections with the homeowner.
  • Manage customer expectations during the construction process through the homeowner orientation.
  • Manage assigned warranty claims in organized and methodical manner, including updating reports, tracking customer sign offs, etc.

Qualifications

  • High school diploma or equivalent required. Course work or degree in Construction management preferred.
  • At least 2 years construction experience with some supervisory or project oversight experience preferred.
  • Excellent Customer service skills.
  • Excellent problem/conflict resolution skills, ability to handle and diffuse difficult situations and customer concerns in a positive manner.
  • Working knowledge of Microsoft Word and Excel. Knowledge of Hyphen a plus.
  • Ability to prioritize projects, work against deadlines and organize work flow with multiple interruptions.
  • Sound judgment, ability to make decisions, work and act independently, and seek assistance or consult with more senior construction personnel when necessary.

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