Meritage Homes Corporation

New Home Warranty Coordinator

Job ID
2017-4653
US-CA-Newport Beach

Overview

From the homes we build to the careers we offer, we’re about doing things that actually make a difference in your life and the way you live. Meritage Homes is a thriving company that believes in building beautiful, incredibly innovative and energy-efficient homes people adore.

 

We were the first national top 10 homebuilder to have every home we build be 100% ENERGY STAR® certified. And with more than 100,000 homes built, our focus, since day one, has been to build incredible new homes and communities in prime locations for fantastic prices. But more than anything, we build energy-efficient homes and communities for people who appreciate a home being built the way it can, and should, be built. And for the staff at Meritage Homes that make this all possible, we believe in having the same standards of quality and reward that make for an enjoyable career. 

 

When joining Meritage Homes, you and your career can benefit in a number of ways, including:

  • An entrepreneurial work environment that encourages creativity and innovative ideas from every level
  • A competitive drive to be the best
  • Pride in delivering a quality product that benefits people and the environment, superior service, and exceptional value
  • Top-notch benefits
  • The opportunity to further your career in a growing national organization
  • Team atmosphere where every individual is considered a vital asset

 

 

Responsibilities

Meritage Homes is looking for a Customer Care (new home warranty) Coordinator for our Southern California office. Our office is currently located in Corona, but will be moving to the Irvine Area in March of 2018.  The Customer Care Coordinator is the initial point of contact for homeowners. This position directs the flow of information from the homeowner to construction managers and customer care associates and processes all information related to warranty service. You will coordinate duties related to managing customers warranty files as well as warranty processes and documentation.

 

This person will:

 

  • Answer homeowner and vendor questions and assist with understanding of warranty guidelines
  • Be the first point of contact when visitors come to the office
  • Manage warranty service requests via email and the Meritage website
  • Communicate with construction, warranty and sales personnel to expedite warranty requests
  • Verify close of escrow dates to ensure warranty requests are valid
  • Ensure all customer care actions are aligned with current Meritage Homes’ warranty process guidelines
  • Input data, generate, process and distribute service requests and work orders in a timely manner
  • Maintain and track information using the E1 People Soft System
  • Oversee the emergency process by following up on all emergency calls, creating warranty requests and assisting field personnel to complete emergency repairs
  • Receive and direct calls from subcontractors
  • Document scanning, filing, administrative support.

Qualifications

  • High School Diploma or equivalent required. College preferred.
  • Home building experience or knowledge is desirable.
  • Strong organizational skills, ability to prioritize and multi task.
  • Ability to explain complex issues in a manner easily understood by industry personnel and customers with limited knowledge of construction processes or terminology.
  • Ability to set priorities, and manage projects through all phases of completion.

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