Meritage Homes Corporation

Inside Sales Agent

Job ID
2017-4792
US-AZ-Scottsdale

Overview

From the homes we build to the careers we offer, we’re about doing things that actually make a difference in your life and the way you live. Meritage Homes is a thriving company that believes in building beautiful, incredibly innovative and energy-efficient homes people adore.

 

We were the first national top 10 homebuilder to have every home we build be 100% ENERGY STAR® certified. And with more than 100,000 homes built, our focus, since day one, has been to build incredible new homes and communities in prime locations for fantastic prices. But more than anything, we build energy-efficient homes and communities for people who appreciate a home being built the way it can, and should, be built. And for the staff at Meritage Homes that make this all possible, we believe in having the same standards of quality and reward that make for an enjoyable career. 

 

When joining Meritage Homes, you and your career can benefit in a number of ways, including:

  • An entrepreneurial work environment that encourages creativity and innovative ideas from every level
  • A competitive drive to be the best
  • Pride in delivering a quality product that benefits people and the environment, superior service, and exceptional value
  • Top-notch benefits
  • The opportunity to further your career in a growing national organization
  • Team atmosphere where every individual is considered a vital asset

 

 

Responsibilities

The Inside Sales Contact Agent will respond to new home sales phone calls, emails, web inquiries and chat inquiries and directs pre-qualified leads to the appropriate sales office at a Meritage Home community. Serve as the first point of contact for all new leads and as the liaison between new homebuyers and the onsite sales associates.

 

  • Respond to all internet leads within 2 hours of initial request for information.
  • Respond to caller inquiries immediately or at maximum within 1 hour from initial call.
  • Engage with chat inquiries immediately during designated business hours.
  • Build rapport with the prospective buyer, answer questions, take them through the discovery process, highlight energy efficient features, community amenities, and special features, review the variety of plans and customizable options, or otherwise provide the prospective buyer with enough information to generate further interest.
  • Schedule initial appointment between the customer and Sales Associate.
  • Initiate and maintain email drip/nurture campaigns using Salesforce.com.
  • Maintain relationships with on-site Sales Associates through regular contact.
  • Coordinate with the Marketing Department to maintain the accuracy of the information on the website and all internet related marketing.
  • Responsible for product and community knowledge to assist in generating internet leads.
  • Provide an exceptional customer experience.
  • Follow outlined workflow processes for each lead type to ensure proper follow-up and to keep customers engaged.
  • Conduct outbound call campaigns to reach out to current Meritage Homes’ customers and realtors and inform them of grand openings, sales events, realtor events, model releases, etc. and schedule appointments.

Qualifications

  • Minimum High School diploma required. Some college coursework or Bachelor’s Degree preferred.
  • Previous experience in internet sales or marketing, outside sales, or lead generation preferred
  • Good computer skills; proficiency with Microsoft Office applications, including Outlook, Word, and Excel
  • Ability to upload photos, edit and manipulate information, and perform other web-based tasks.
  • Strong oral/written communication skills; excellent telephone skills
  • Excellent interpersonal skills; ability to effectively communicate and work with prospective buyers with all levels of interest, and varied personality types
  • Ability to present oneself with the utmost in professionalism
  • Customer-driven presentation skills, and the ability to communicate with confidence 
  • Ability to influence others and overcome objections 
  • Team player with a demonstrated ability to work within cross-functional teams 

Homebuilding expereince preferred.  RE license preferred but not required.

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