The Customer Care Representative is responsible for managing the completion of Warranty Claims and other request received by homeowners from various communities throughout Northern California. This includes conducting face to face in-home claim assessments, determining applicable warranty coverage, coordinating and supervising repairs dates with trade partners and homeowners, and ensuring the satisfactory and timely completion of all repair work pursuant to current Meritage processes and standards. As needed, the Customer Care Representative may also perform Homeowner Orientations and Quality Assurance Inspections.
Requires a high school diploma or equivalent. Related functional experience in the construction industry. One to three years prior experience working directly for a homebuilder is preferred. Knowledge of the overall construction process preferred. Ability to occasionally perform minor home repairs is favorable.
The successful candidate should bring the following characteristics to the position, all of which are essential functions of the job.
From the homes we build to the careers we offer, we’re about doing things that actually make a difference in your life and the way you live. Meritage Homes is a thriving company that believes in building beautiful, incredibly innovative and energy-efficient homes people adore.
We were the first national top 10 homebuilder to have every home we build be 100% ENERGY STAR® certified. And with more than 100,000 homes built, our focus, since day one, has been to build incredible new homes and communities in prime locations for fantastic prices. But more than anything, we build energy-efficient homes and communities for people who appreciate a home being built the way it can, and should, be built. And for the staff at Meritage Homes that make this all possible, we believe in having the same standards of quality and reward that make for an enjoyable career.
When joining Meritage Homes, you and your career can benefit in a number of ways, including: