Meritage Homes Corporation

  • New Home Warranty Coordinator

    Job ID
    2018-5200
    Location
    US-TX-Irving
  • Responsibilities

    We are seeking a New Home Warranty Coordinator to support the field team.  In this role, you will: 

    • Ensure all customer care actions are aligned with current Meritage Homes warranty process guidelines
    • Manage warranty service requests via email or the Meritage website, verify close of escrow dates to ensure warranty requests are valid
    • Receive and expedite calls from homeowners and vendors as appropriate
    • Communicate with construction, warranty and sales personnel to expedite warranty requests
    • Input data, generate, process and distribute service requests and work orders in a timely manner
    • Maintain and track information using the E1 People Soft System
    • Create and finalize letters and other correspondence
    • Prepare reports and track warranty metrics on a weekly basis.
    • Share data with customer care associates and managers
    • Manage all homeowner information including 21 day warranty visits and schedules
    • Update records related to scheduling changes and for subsequent buyers
    • Research home files as needed to assist in the service or legal discovery process
    • Be familiar with Meritage Homes’ new home manual including warranty provisions
    • Answer homeowner questions and assist with understanding of warranty guidelines
    • Oversee the emergency process by following up on all emergency calls, creating warranty requests and assisting field personnel to complete emergency repairs
    • Receive and direct calls from subcontractors
    • Prepare reports and track data for AVID survey responses and scores
    • Assist, as required, with follow up calls to homeowners verifying completion of warranty repairs
    • Understand/learn the manufacturer’s recommendations for product features, use, and warranty provisions for products which generate the most frequent customer calls.
    • As required, participate in special projects relating to warranty events or focus groups
    • Work to better understand general construction knowledge
    • May perform duties of an Administrative Assistant
    • May accompany the Customer Service Manager on homeowner walk-throughs / orientations

    Qualifications

    HS Diploma or equivalent required.

     

    Knowledge/Technical Skills:

    Basic computer proficiency, with a working knowledge of Microsoft Office as well as strong math skills.  Ability to read and interpret blue prints and other construction documents is helpful.

     

    Interpersonal/Communication Skills:

    Strong organizational skills, ability to prioritize and multi task.Strong communication, interpersonal, and customer service skills. Able to simplify issues into concise explanations and communicate them to internal and external customers. Ability to explain complex issues in a manner easily understood by industry personnel and customers with limited knowledge of construction processes or terminology. Ability to work with contractors, laborers, employees at all levels, and customers with a high degree of professionalism. Good problem/conflict resolution skills with the ability to influence others and manage conflict in a positive manner.

    Ability to set priorities, and manage projects through all phases of completion.

     

    Overview

    From the homes we build to the careers we offer, we’re about doing things that actually make a difference in your life and the way you live. Meritage Homes is a thriving company that believes in building beautiful, incredibly innovative and energy-efficient homes people adore.

     

    We were the first national top 10 homebuilder to have every home we build be 100% ENERGY STAR® certified. And with more than 100,000 homes built, our focus, since day one, has been to build incredible new homes and communities in prime locations for fantastic prices. But more than anything, we build energy-efficient homes and communities for people who appreciate a home being built the way it can, and should, be built. And for the staff at Meritage Homes that make this all possible, we believe in having the same standards of quality and reward that make for an enjoyable career. 

     

    When joining Meritage Homes, you and your career can benefit in a number of ways, including:

    • An entrepreneurial work environment that encourages creativity and innovative ideas from every level
    • A competitive drive to be the best
    • Pride in delivering a quality product that benefits people and the environment, superior service, and exceptional value
    • Top-notch benefits
    • The opportunity to further your career in a growing national organization
    • Team atmosphere where every individual is considered a vital asset

     

     

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