Meritage Homes Corporation

  • Applications Support Manager

    Job ID
    2018-6527
    Location
    US-AZ-Scottsdale
  • Responsibilities

    Meritage Homes is looking for an Applications Support Manager to perform a key function in the continuous support of Applications and Quality Assurance. In an organization that believes technology supports good processes, this position ensures the business has the tools it requires to work operationally.

     

    The individual must have significant experience in managing Applications and Quality Assurance services, with a high level of technical competence and a strong understanding of Agile and ITIL processes. The ability to manage multiple development QA sprints as well as support activities while keeping the business informed and engaged are essential skills utilized on a daily basis.

     

    The individual has significant experience in working with Home Building previously, will have had experience in supporting Agile and ITIL processes and have experience in basic project management. Further they will have excellent management skills, providing leadership, coaching and mentoring as part of their daily activities. An exceptional sense of customer service is needed to both provide an example for the team and to re-engage with the organization. As this is a business facing role, they will also have excellent communication skills and be able to quickly articulate progress to business users from line level to Executive Vice President.

     

    The Applications Support Manager will:

    • Implements the overall policies and goals for the applications support team.
    • Supports Agile and ITIL processes are adhered to by applications support team.
    • Plan and execute quality assurance testing on development projects, ensuring that teams have appropriate functional and technical specifications, direction and resources to deliver testing on an aggressive, but achievable timeline while measuring and communicating progress.
    • Identify and execute on continuous improvement of the existing applications support and quality assurance process.
    • Provide leadership across QA vendor partnerships and internal team.
    • Ensures compliance with security policies and practices in accordance with internal and external audit governing bodies.
    • Makes recommendations and ensures quality assurance and support processes are running effectively.
    • Demonstrates expert knowledge of and provides consultation on ITIL systems for managing quality assurance and support SLAs; formulates short-term and long-term plans accordingly.
    • Has accountability for performance, development and coaching of staff (i.e. hiring, firing, performance management, salary increases, etc.).
    • Ensures the areas under the role are operating with a high degree of efficiency and consistency.
    • Provides professional and prudent communications working in a team environment with a diverse group of associates.
    • Works closely with IT project management team to deliver resources to projects in a timely and effective manner.
    • Regularly reports against SLAs and objectives and ensures both IT senior management and the business are kept proactively informed of Application Support metrics.
    • Ensures collaborative working practices are implemented and encouraged within the team, across the team, and with business partners.
    • Is responsible for tracking and removing obstacles or impediments to internal and external quality assurance team(s), application support team, and training or escalating as appropriate.
    • Responsible for regularly reviewing knowledge base articles are being searched and updated with current and correct information.
    • Responsible for maintaining relationships with service desk and application development team to ensure a positive relationship with mutual respect exists and is maintained.
    • Maintains a strong ethical approach to vendors, customers and staff which is aligned with the ethical principles of the company.
    • Performs other duties as assigned.
    • Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking current practices; participating in professional societies.

     

    Qualifications

    • Bachelor’s degree or higher in Computer Science or a related degree.
    • ITIL and Agile training and qualifications.
    • Additional years of experience in Application Support roles will be considered in lieu of formal education.
    • Experience of Home Building Industry (or a closely aligned industry).
    • Excellent written and verbal communication skills including technical writing skills.
    • Proven experience in managing application support and quality assurance teams.
    • Strong and broad Applications footprint knowledge.
    • Strong vendor management experience.
    • Excellent prioritization and time-management skills.
    • Knowledge of basic principles of Project Management (PMI or similar methodologies).
    • Identifies risks, issues, decisions and assumptions and resolves or escalates them appropriately.
    • Is highly driven towards on-time, on-budget deliverables that meet the company’s objectives.
    • Proactively manages expectations with multiple company functions.
    • Has experience of applications and requirements management systems.
    • Occasional travel throughout the country may be required.

    Overview

    Are you looking for an amazing career opportunity? Well, look no further! At Meritage Homes, we offer a variety of different careers and are dedicated to building beautiful, environmentally friendly homes, that give our customers the most memorable moments with their loved ones. Meritage Homes is a national top 10 homebuilder and a 2018 ENERGY STAR® Partner of the Year in Sustained Excellence for being a leader in protecting the environment and advancing energy efficiency in homebuilding. If you have a self-starter mindset and want to be a part of something great, come join a company that helps people live happier, healthier lives.


    When joining Meritage Homes, you and your career can benefit in several ways, including:

    • A work environment that encourages creativity and innovative ideas from every level
    • An organization that lives by its core values everyday
    • Maintaining a consistent competitive drive to be the best
    • A competitive pay structure
    • Strong benefits
    • State of the art technology to provide an optimal working environment
    • Flexibility in work-life integration
    • Having pride in delivering a quality product that benefits people and the environment
    • The opportunity to further your career in a growing national organization
    • Team atmosphere where every individual is considered a vital part of the team

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