Meritage Homes Corporation

  • IT Service Desk Intern

    Job ID
  • Responsibilities

    Meritage Homes is looking for a Service Desk Intern to provide technical support to internal customers, across numerous geographical locations, on supported platforms and applications.  This person will be responding to requests for technical assistance via phone, electronically, (ticketing system or email), or in person.


    Our ideal candidate will have an exceptional sense of customer service. They will also have excellent communication skills and be able to quickly articulate progress to users from line level to Senior Management.

    • Work directly with customers to resolve technical issues while tracking detailed information about each customer’s service need in an IT Service Management System.
    • Handle Tier 1 help desk incidents through tickets and/or phone.
    • Working life-cycle of a help desk incidents and service requests in a timely manner with thoroughness, attention to detail and a high level of customer services/satisfaction while providing customers updates throughout the process.
    • Clearly documents problem descriptions and step-by-step solutions in a Knowledge Base Library.
    • Works with other network personnel in a team-oriented manner, constantly learning from one another’s talents and skills.
    • Test fixes to ensure problem has been adequately resolved.
    • Facilitates the setup of user accounts and permissions in a variety of platforms (Active Directory, Office 365, and NTFS).Communicate with management on PC and network issues/service request by escalating clearly identified issues and steps taken to resolve when applicable. Able to conduct research in a wide range of computing issues as required.
    • Install, modify and repair computer hardware and software.
    • Maintains professional and technical knowledge by attending educational workshops; reviewing professional. publications; establishing personal networks.
    • Other duties as assigned.  Regular attendance is required to fulfill the essential functions of the job.


    • Pursuing a degree
    • Knowledge or experience in information technology support role in a Windows environment
    • Excellent phone etiquette, written and verbal communication and interpersonal skills a must
    • Exceptional time management with the ability to cope with pressure, prioritize tickets in an ITSM system and other responsibilities and meet agreed service-level agreements individually and as a team member
    • Attention to detail with firm problem solving, analytical and research skills
    • Self-motivated and driven towards continuous improvement in knowledge and skill development
    • Intermediate experience with MS Windows 10, Office 365, MS Office Suite 2013+, ITIL based service desk systems
    • Foundational experience with Anti-Virus platforms, Imaging Deployment Technology (e.g., MDT, WDS), Remote Phone Support, Mobile Technology (e.g., iOS, Android) 
    • Exceptional work ethic and the highest levels of integrity
    • Work is performed in an office environment; continuous contact with other staff and the public is necessary
    • Able to work and operate from a Meritage Homes division and/or corporate office
    • Able to sit for extended periods; frequently stand and walk; normal manual dexterity and hand-eye co-ordination; lift and move objects weighing up to 25 lbs.; corrected hearing and vision to normal range; verbal communication; use of office equipment, including computer, telephone, etc
    • Preferred - Experience of Home Building Industry (or a closely aligned industry)


    Are you looking for an amazing career opportunity? Well, look no further! At Meritage Homes, we offer a variety of different careers and are dedicated to building beautiful, environmentally friendly homes, that give our customers the most memorable moments with their loved ones. Meritage Homes is a national top 10 homebuilder and a 2018 ENERGY STAR® Partner of the Year in Sustained Excellence for being a leader in protecting the environment and advancing energy efficiency in homebuilding. If you have a self-starter mindset and want to be a part of something great, come join a company that helps people live happier, healthier lives.

    When joining Meritage Homes, you and your career can benefit in several ways, including:

    • A work environment that encourages creativity and innovative ideas from every level
    • An organization that lives by its core values everyday
    • Maintaining a consistent competitive drive to be the best
    • A competitive pay structure
    • Strong benefits
    • State of the art technology to provide an optimal working environment
    • Flexibility in work-life integration
    • Having pride in delivering a quality product that benefits people and the environment
    • The opportunity to further your career in a growing national organization
    • Team atmosphere where every individual is considered a vital part of the team


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