Meritage Homes Corporation

  • Design Studio Manager

    Job ID
    2018-6568
    Location
    US-TX-San Antonio
  • Responsibilities

    Meritage Homes is looking for a Design Center Manager to organize and maintain the business of Design Center/Studio M.  The position is a fully comprehensive role that positions the Design Center/Studio M to be a factor in attaining the Division’s business plan. Utilizes knowledge of daily operations of Design Center/Studio M and understands the coordination required between sales/escrow, purchasing, customer service and accounting. Assist in the recruiting, interviewing, and training of new associates as well as oversee ongoing development of department team.

     

    The Design Center Manager will:

    • Act as liaison between Sales and Construction Departments as required, ensuring schedules are consistently met and proper information is transmitted to the Field
    • Maintain current products & prices, plus relevant information sheets, price books and brochures
    • Monitor cancellations, spec to sold, sold to spec homes, ensure selection changes (if applicable) made correctly and in a timely manner
    • Conduct Design appointments with homebuyers, including providing buyers with product information, available upgrade options, pricing information within buyers’ budget limitations, when necessary
    • Provide guidance to buyers in selections to satisfy buyers’ requirements. Prepare addendums for contract items for buyers’ review and approval, when necessary
    • Organize updates and replace showroom samples
    • Respond to questions and customer concerns from Field, Warranty and contractors on addendum/color selections.
    • Conduct field visits to review products and provide feedback
    • Provide training to team members to ensure understanding of Design Center/Studio M operations, products, communication flow, and paperwork
    • Maintain operations manual documenting all Design Center/Studio M policies and procedures
    • Meet or exceed expectations set for customer experience scores
    • Attend Divisional Level meetings as required.
    • Manage special projects and assignments, frequent and ongoing
    • Ensure Sales Counselors and Builders are properly establishing expectations with buyers and are providing accurate information regarding Design Center/Studio M operations
    • Assist with performance reviews of Design Center/Studio M Staff

    Qualifications

    • Minimum High School Diploma or educational equivalent required, some college strongly preferred.
    • Minimum of 2 years Customer Service and general office experience
    • Sales and Marketing experience preferred
    • Design Center/Studio experience, preferred
    • Proficiency in Microsoft Windows and Microsoft Office (Word, Excel)
    • Strong written/verbal communication skills; ability to communicate effectively with confidence and professionalism
    • Ability to manage conflict and resolve problems in a professional manner
    • Ability to handle the stress of dealing with the public and making decisions in a high-volume fast-paced work environment.
    • Daily contact with new homebuyers, other departments, subcontractors and outside sales representatives
    • Effective negotiating skills
    • Team player; with demonstrated ability to work within cross-functional teams
    • Good leadership skills; ability to motivate and direct a professional staff
    • Able to travel 5% to 33% of the time

    Overview

    Are you looking for an amazing career opportunity? Well, look no further! At Meritage Homes, we offer a variety of different careers and are dedicated to building beautiful, environmentally friendly homes, that give our customers the most memorable moments with their loved ones. Meritage Homes is a national top 10 homebuilder and a 2018 ENERGY STAR® Partner of the Year in Sustained Excellence for being a leader in protecting the environment and advancing energy efficiency in homebuilding. If you have a self-starter mindset and want to be a part of something great, come join a company that helps people live happier, healthier lives.


    When joining Meritage Homes, you and your career can benefit in several ways, including:

    • A work environment that encourages creativity and innovative ideas from every level
    • An organization that lives by its core values everyday
    • Maintaining a consistent competitive drive to be the best
    • A competitive pay structure
    • Strong benefits
    • State of the art technology to provide an optimal working environment
    • Flexibility in work-life integration
    • Having pride in delivering a quality product that benefits people and the environment
    • The opportunity to further your career in a growing national organization
    • Team atmosphere where every individual is considered a vital part of the team

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