Meritage Homes Corporation

  • Customer Care Manager

    Job ID
    2018-6572
    Location
    US-TN-Brentwood
  • Responsibilities

    • Lead and develop the talented people who make up our Customer Care Team
    • Ensure your group is performing exceptional service in alignment with our new home warranties and and high internal standards
    • Analyze the service needs of the division and develop programs to elevate performance and enhance the home owner experience.  
    • Partner with Construction and Sales Teams to ensure consistancy and support among all team members.
    • Build relationships with our vendor partners and subcontractors to ensure the quality and timeliness of work performed meets our standards.  
    • Resolve issues in a proactive manner and ensure vendor purchase orders and payments are processed as per your approval, ensuring cost effective resolutions
    • Ultimately responsible for resolving issues that have been elevated from a Customer Care Team Member, unsatisfied homeowner, homeowner association, or subcontractor.

    Qualifications

    • General residential construction experience highly desirable
    • No less than two (2) years Customer Service experience
    • High level of technical aptitude and ability to learn new systems quickly
    • Must be able to analyze defects or product problems to discover the root cause, and determine solutions to produce the desired outcome; often under pressure
    • Must be responsive to customer needs while maintaining a high degree of professionalism     
    • Ability to explain complex issues to others in a manner easily understood by both construction industry professionals and customers
    • Previous management experience with strong leadership skills including the ability to set objectives, delegate tasks, and evaluate performance of staff

    Overview

    Are you looking for an amazing career opportunity? Well, look no further! At Meritage Homes, we offer a variety of different careers and are dedicated to building beautiful, environmentally friendly homes, that give our customers the most memorable moments with their loved ones. Meritage Homes is a national top 10 homebuilder and a 2018 ENERGY STAR® Partner of the Year in Sustained Excellence for being a leader in protecting the environment and advancing energy efficiency in homebuilding. If you have a self-starter mindset and want to be a part of something great, come join a company that helps people live happier, healthier lives.


    When joining Meritage Homes, you and your career can benefit in several ways, including:

    • A work environment that encourages creativity and innovative ideas from every level
    • An organization that lives by its core values everyday
    • Maintaining a consistent competitive drive to be the best
    • A competitive pay structure
    • Strong benefits
    • State of the art technology to provide an optimal working environment
    • Flexibility in work-life integration
    • Having pride in delivering a quality product that benefits people and the environment
    • The opportunity to further your career in a growing national organization
    • Team atmosphere where every individual is considered a vital part of the team

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    Looking for an amazing career opportunity but just not seeing exactly what you want? We are always looking for top talent and we are interested in connecting with you in the future!