Meritage Homes Corporation

  • Customer Care Associate

    Job ID
  • Responsibilities

    What the position involves for YOU:


    • Provide ongoing management and monitor all phases of construction in new home projects to include the start, finish and closing of new homes.
    • Assist with coordinating on-site construction activity for the scope of work for all trades.
    • Supervise the warranty-service work of laborers and subcontractors at several home sites within a community.
    • Inspect subcontractors work for quality standards.
    • On warranty repairs, ensure all building codes, Register of Contractor Standards (ROC), and Meritage Home standards of quality are met.  Resolve quality control issues as they arise.
    • Participate in the 10 step AVID-Customer Satisfaction process in assigned communities.
    • Assist as time permits with the inspection process.  Conduct walk-through inspections and other scheduled inspections with the homeowner.
    • Conduct Quality Assurance walks on homes nearing final orientations.
    • Communicate safety standards to laborers and subcontractors; enforces safety regulations on all job sites.
    • Manage customer expectations during the construction process through the homeowner orientation.
    • Interacts daily with various departments of company, subcontractors, homebuyers, homeowners, and city inspectors.
    • Manage assigned warranty claims in an organized and methodical manner.
    • Manage paperwork flow to include updating reports, tracking customer sign offs, etc.
    • Manage warranty reports to assure prompt-professional service to our homeowners.
    • Interact with customers and interpret warranty claims vs. Meritage warranty manual.


    • A degree in Construction Management or a related degree is highly preferred.
    • 1-3 years construction experience with some supervisory or project oversight experience.
    • Advance training in one or more trades within residential building industry strongly preferred.
    • Knowledge of homebuilding and construction systems/processes, building codes and Register of Contractor Standards (ROC).
    • Must be able to read blueprints to maintain quality control and inspect all aspects of construction including framing, stucco installations, electrical, plumbing, etc.
    • Excellent Customer Service skills.
    • Working knowledge of Microsoft Word and Excel.  Knowledge of Hyphen a plus.
    • Knowledge and use of a wide range of hand and power tools.
    • Ability to explain complex issues to others in a manner easily understood by both associates in the industry and customers with limited knowledge of construction processes or terminology.
    • Excellent problem/conflict resolution skills, ability to handle and diffuse difficult situations and customer concerns in a positive manner.
    • A high degree of professionalism, tact and ability to influence others.
    • Ability to prioritize projects, work against deadlines and organize workflow with multiple interruptions.
    • Sound judgement, ability to make decision, work and act independently, and seek assistance or consult with more senior construction personnel when necessary.
    • Ability to operate an automobile, have a valid state driver's license, and personal vehicle liability insurance coverage to meet standard set by Meritage Homes.


    Are you looking for an amazing career opportunity? Well, look no further! At Meritage Homes, we offer a variety of different careers and are dedicated to building beautiful, environmentally friendly homes, that give our customers the most memorable moments with their loved ones. Meritage Homes is a national top 10 homebuilder and a 2018 ENERGY STAR® Partner of the Year in Sustained Excellence for being a leader in protecting the environment and advancing energy efficiency in homebuilding. If you have a self-starter mindset and want to be a part of something great, come join a company that helps people live happier, healthier lives.

    When joining Meritage Homes, you and your career can benefit in several ways, including:

    • A work environment that encourages creativity and innovative ideas from every level
    • An organization that lives by its core values everyday
    • Maintaining a consistent competitive drive to be the best
    • A competitive pay structure
    • Strong benefits
    • State of the art technology to provide an optimal working environment
    • Flexibility in work-life integration
    • Having pride in delivering a quality product that benefits people and the environment
    • The opportunity to further your career in a growing national organization
    • Team atmosphere where every individual is considered a vital part of the team


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