- Manage homebuilding construction through all phases to ensure the delivery of a quality home.- Schedule subcontractors and delivery dates for materials.- Ensure all building codes and Meritage Home standards of quality are met.- Conduct walk-through inspections and other scheduled inspections with the homeowner. - Communicate safety standards to laborers and sub-contractors; enforces safety regulations on all job sites. - Maintain a clean and organized jobsite and subdivision.- Interact daily with various departments of company, subcontractors, customers, and city inspectors.- Attend Construction, monthly and quarterly meetings.
- Focus on Meritage Homes AVID results in the direction of the Customer Care Team; work product of incumbent significantly impacts the company’s AVID survey score.- Review/act on all new homeowner surveys.- Hire, supervise, and direct the work of the Area Customer Care Team.- Provide ongoing product and customer service training, and support to the Customer Care Team. - Ensure the CC Team expedites minor and major home repairs within “the spirit” of the new home warranty guidelines, the Register of Contractor (ROC) standards, and in accordance with customer service standards set by Meritage Homes.- Administer a pro-active customer service program.- Work in conjunction with Community Construction and Sales Managers to establish a team approach to Customer Satisfaction.- Understand the manufacture’s recommendations for the use and application of their products; provide ongoing training to the CC Team to ensure they understand product features and warranty provisions, and can explain/demonstrate them to new homeowners.- In conjunction with the Customer Care Managers/Associates, provide oversight of the work of subcontractors and vendors; ensure the quality and timeliness of work performed; resolve issues in a proactive manner and, as necessary, determine when payment should be withheld. - Audit, verify and approve for payment, purchase orders for work completed that is deemed not to be the responsibility of a Subcontractor and/or Trade Partner; ensure cost effective resolutions to customer warranty and satisfaction issues.- Budget responsibility.- Ultimately responsible for resolving issues that have been elevated from a Customer Care Team Member, unsatisfied homeowner, homeowner association, or subcontractor.- May perform on-site QA inspections and initiate follow-up calls/meetings with the homeowner.- Compile and review various reports - Special projects and assignments, frequent and ongoing
If you have always wanted to work for a national top 10 homebuilder who builds a home that can practically sell itself, sets the standards in “energy efficiency”, and leads the nation in innovation and design while saving homeowners money, well now is your chance. Meritage Homes is currently seeking “Top Producers” that are ready to take their career to the next level by:- Promoting Meritage Homes to prospective buyers and meeting monthly/quarterly sales goals- Guiding homebuyers throughout the entire sales process, including contract and mortgage- Providing exceptional customer service to Meritage Homes Buyers- Generating traffic through relationships with the Realtor community, participating in community events and meetings, and other networking venues- Proposing business plans for success and determining best marketing practices for community demographics
FL - Tampa
Email Alert Options
You can save these search settings as an email alert, meaning an email will be sent to you every time a new opening matches your criteria. If you would like to create an email alert, please fill out the form below and click the save button.