The Denver Division is seeking an experienced Land Entitlements Manager to support the growth of the Division. In this role, you will: Manage land planning, due diligence and entitlement efforts for division projects. Primarily responsible for Due Diligence prior to Land Acquisition obtaining Corporate approval. Assists with managing and directing aspects of the design and entitlement process for new communities, including General Plan Amendments, Zone Changes, Tentative Subdivision Map approval, and Clearance Document certification. Supports Land Acquisition’s due diligence effort by preparing preliminary site plans, analyzing site development costs, assisting in the preparation of Corporate Approval Packages, and other tasks. FUNDAMENTAL JOB DUTIES/RESPONSIBILITIES:- Lead the Due Diligence and entitlement of multiple projects, including zoning/re-zoning approvals, development agreements, architectural approvals, preliminary and final plats, civil construction plans, development permits, landscape plans and utility company designs to align with Division Business Plan.- Lead the “community planning” process, including site planning, lot layout, landscaping, project theming, monuments, passive and active open space, etc. through collaboration with stakeholders from Division, Region, and Corporate operations.- Develop and maintain positive, professional relationships with officials and employees of municipalities and agencies with jurisdictional control over Division land acquisitions. - Vet and engage all consultants, including management of the RFP process, with Division Land team- Provide due diligence relating to the entitlement of all proposed Division land acquisitions. - Serve as a liaison to engineers, consultants, governmental officials and other trade partners in the execution of forward planning tasks. Ensure that all corporate land development policies, internal control procedures and practices are communicated, understood and complied with.- Manage scopes of work and compliance with schedule for consultants related to forward planning process.- Lead the resolution of entitlement issues and conditions prior to and during development.- Lead the feasibility analysis, entitlement, and due diligence of Division land pursuits
The New Home Warranty Associate is responsible for managing the completion of Warranty Claims and other request received by homeowners from various communities in South Denver (Parker and Aurora). This includes conducting face to face in-home claim assessments, determining applicable warranty coverage, coordinating and supervising repairs dates with trade partners and homeowners, and ensuring the satisfactory and timely completion of all repair work pursuant to current Meritage processes and standards. As needed, the Customer Care Representative may also perform Homeowner Orientations and Quality Assurance Inspections. PRIMARY RESPONSIBILITIES:- Utilizing professional skill, knowledge and experience, explain to the Customer in correct construction terminology, what requests are warrantable pursuant to the Meritage Homes Warranty and how they will be repaired.- Also explain why other specific warranty requests are not warrantable and suggest appropriate and effective repair and/or maintenance techniques or solutions.- Explain the proper method of maintaining and operating various systems and components in the home.- Independently develop a plan to complete in a professional and timely manner, the repairs covered by the warranty.- Utilizing knowledge and experience, supervise and manage warranty request and repairs to ensure work is professionally performed in accordance with warranty, industry, manufacturers, state, federal and company standards.- Responsible for evaluating, scheduling and managing trade partner performance.Performing Homeowner follow-up calls and completing warranty claims in collaboration with the trade partner and Homeowner.- Maintain Homeowner Satisfaction at all times, including a Home Readiness Rating of greater than 9.0.- Maintain daily contact with Homeowners to inspect service requests, make determinations on warranty requests and communicate the action to be taken pursuant to Meritage Homes warranty provisions.- Manage the customer service process according to current operating standards.- Complete warranty claims.- Evaluate and schedule Trade Partners.Maintain positive Homeowner relations.- Provide Homeowner with knowledgeable, timely and professional warranty service in completing all warranty claims in 5 days average.- Scheduling follow-up appointments with homeowners at 11-month anniversary to ensure customer satisfaction.- Educate Homeowners in warranty procedures and maintenance processes wherever applicable.- Participate in weekly Community Team meetings to assure weekly/monthly goals are accomplished and to review any Homeowner or Trade Partner issues.- Follow-up with Homeowners and Trade Partners to assure complete warranty satisfaction and Homeowner loyalty.- Work with Customer Care Manager as needed to resolve urgent or high priority Homeowner claims or other work assignments.